Krabi Bliss (“we”, “us”) operates krabibliss.com and the reservations service behind it. This policy explains what personal data we collect, why, and what rights you have. It is written to comply with Thailand’s Personal Data Protection Act (PDPA).

Who we are

Krabi Bliss, 36 Maharaj Road, Soi 10, Paknam, Mueang Krabi, Krabi 81000, Thailand. TAT licence 33/11913. Contact for anything in this policy: [email protected].

What we collect and why

Enquiries and bookings. When you contact us on WhatsApp, by email or by phone, we receive your name, phone number, the content of your messages, your travel dates, group size, hotel and any dietary or accessibility needs you tell us. We use this to reply, check availability, confirm your booking, arrange pickup and run the trip. Legal basis: performance of a contract and steps taken at your request before entering one.

Payments. Payment links are processed by ThriveCart and its payment processor Stripe. We receive confirmation of payment, the amount, and the name and email you enter at checkout. We do not receive or store full card numbers. The processors’ own privacy policies apply to the payment itself.

Website analytics and advertising. We use Google Tag Manager to load Google Analytics 4, Google Ads conversion tracking and the Meta Pixel. These set cookies and collect your IP address, device and browser information, pages viewed, and whether you clicked our WhatsApp button. If you arrived from a Google ad, a click identifier is stored in your browser and included in the WhatsApp message you send us, so we can tell which ad led to an enquiry. Legal basis: consent for cookies where required, and our legitimate interest in understanding and improving our marketing.

Photos. Our crew take photos during trips and share them with you. We only use guest photos in our marketing with your permission.

ThriveCart and its payment processor (payments); Google and Meta (analytics and advertising, as above); WhatsApp/Meta (messaging); our crew (trip delivery, limited to what they need on the day). We do not sell personal data.

International transfers

Google, Meta and ThriveCart process data outside Thailand. They are bound by their own safeguards and terms.

How long we keep it

Booking and payment records: 5 years, for accounting and tax. Enquiry messages that do not become bookings: up to 12 months. Analytics data: per Google’s and Meta’s default retention (14 months for Google Analytics).

Your rights

Under the PDPA you can ask us to access, correct, delete or restrict your personal data, object to processing, withdraw consent, or receive a copy of it. Email [email protected]. We respond within 30 days. You may also complain to Thailand’s Personal Data Protection Committee.

Cookies

You can block or delete cookies in your browser settings. The site works without them; analytics and advertising measurement will not.

Changes

We will update this page and the date above when this policy changes.